Privacy Policy for Borewell Website

General Information and Mandatory Information
Data Protection


The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the applicable statutory data protection regulations, including the Data Protection and Privacy Law (DPDP) of India, and this privacy policy.


When you use this website, we collect specific personal data based on your explicit consent. Personal data refers to any information that could identify you personally. This privacy policy explains what data we collect, how we use it, and the purposes for which it is processed.


We ensure the protection of personal data in line with the requirements of ISO 9001:2015 by maintaining a systematic approach to data handling, security measures, and regular audits.


Please note that data transmitted over the internet (e.g., via email communication) may be subject to security breaches, and complete protection of your data from unauthorized access is not always possible.


Notice Concerning the Party Responsible for This Website

The party responsible for processing data on this website is the business operating the borewell drilling service. The responsible party is the natural or legal person who determines, either alone or jointly with others, the purposes and means of processing personal data (such as names, email addresses, etc.).


Revocation of Your Consent to the Processing of Your Data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. Please note that data processed before we receive your request may still be legally processed under applicable regulations.


Right to File Complaints with Regulatory Authorities

If you believe that there has been a breach of data protection legislation, you have the right to inform us prior to filing a complaint with the relevant regulatory authorities in India, in accordance with the DPDP Law.


Right to Data Portability

You have the right to request that your data, which we process based on your consent or to fulfil a contract, be provided to you or a third party in a standard, machine-readable format. If the direct transfer of data to another responsible party is technically feasible, we will accommodate this request.


Encrypted Communications

No payment details are collected via this website. The only personal data processed is through the contact form, where customers share their information for the purpose of requesting borewell drilling services. We take appropriate steps to protect this data using encrypted communication protocols, where applicable.


Information, Blocking, Deletion

As permitted by law, you have the right to request information regarding the personal data stored by us, including its origin, recipient, and purpose of processing. You also have the right to have your data corrected, blocked, or deleted. If you have any further questions regarding personal data processing, you can contact us using the details provided in our legal notice.


Opposition to Promotional Emails

We expressly prohibit the use of contact data published in the context of legal notice requirements for sending unsolicited promotional materials. The website operator reserves the right to take legal action if unsolicited advertising (such as email spam) is received.


Data Collection on Our Website
Cookies

This website uses cookies, small text files stored on your device, to improve user experience. Cookies do not harm your computer and do not contain viruses. Most of the cookies we use are "session cookies," which are automatically deleted after you leave the site. Other cookies remain stored in your device’s memory until you manually delete them.


Cookies are used for enhancing website functionality, ensuring smooth operations, and improving security. We comply with ISO 9001:2015 standards, ensuring the transparent use of cookies for website optimization, and aligning with the requirements of the DPDP Law.


You can configure your browser to inform you about the use of cookies, or to automatically accept or reject them. Please note that disabling cookies may affect the website's functionality.


Server Log Files

The website provider automatically collects and stores information sent by your browser, referred to as "server log files." These include:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This information is not merged with other data sources. This data processing is based on legitimate interest for the optimization of the website, in accordance with Article 6(1)(f) of the EU General Data Protection Regulation (GDPR), and relevant provisions of the DPDP Law of India.


Contact Form

When you contact us via the contact form on our website, we collect the data you enter, including your contact details, to respond to your inquiry and fulfill your request for borewell drilling services. This data is processed based on your consent, in line with Article 6(1)(a) of the GDPR and the DPDP Law of India.


We will retain the data you provide on the contact form until you request its deletion, revoke your consent, or the purpose for which it was collected is no longer relevant (e.g., once your inquiry has been fulfilled). Any mandatory statutory provisions, especially regarding mandatory data retention periods, remain unaffected.


Processing of Data (Customer and Contract Data)

We collect, process, and use personal data only when necessary for establishing or modifying legal relationships related to providing our borewell drilling services (e.g., for service coordination). This processing is done in compliance with ISO 9001:2015 and the DPDP Law of India, ensuring that personal data is processed lawfully, transparently, and securely.


Data Transmission for Services

We do not share personal data with third parties except when necessary to fulfill the terms of your service request. For instance, data may be shared with service providers directly involved in the drilling process. We do not share personal data with third parties for marketing or promotional purposes unless you have explicitly consented.


Analytics and Advertising
Matomo (formerly Piwik)

We use Matomo, an open-source web analytics service, to analyze the use of our website. Matomo uses cookies to collect anonymized data about your interactions with the website. We ensure that the information generated by these cookies is not shared with third parties.


You may choose to opt-out of Matomo tracking by disabling this feature through the provided opt-out link. This ensures that we comply with data protection principles while ensuring transparency and user consent.